ITIL® v3 to ITIL4® Foundation Conversion

Add the latest ITSM best practice to your existing understanding and prepare for the ITIL4® Foundation examination

This 2 day course explains what new elements in ITIL4 are, what has been changed or removed and how it can support new thinking in digitally-transformed service management. It is for existing holders of an ITILv3 Foundation certificate, which is a pre-requisite for attending this course, as material which is already covered in ITILv3 WILL NOT be covered in this course, hence the reduced running time. 

Course Code
2 Days
Delivery Style
Course Type
Private Only
Max Delegates
Available as Nutshell

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Purpose of this course

To allow existing ITILv3 qualification holders to update their skills to ITIL4 in a time and cost-effective manner by leveraging existing knowledge.

Who is this course for

Existing ITILv3 Foundation certificate holders who wish to fully understand the new framework, principles and structures within ITIL4.

You will learn how to

Translate ITILv3 to ITIL4 where appropriate. Apply new service management principles, new thinking and approaches to the delivery of IT-enabled services within your organisation.

Benefits for your organisation

Staff that understand and can apply the Foundation level concepts in order to drive value within the organisation and deliver digitally transformed services that benefit from greater insight and understanding.

Benefits for you as an individual

Updating your skills to the latest version of the most used service management framework in the world and being able to apply this to your organisation.

Updating Core Service Management Concepts
  • Updates to Key Service Management ITIL4 Concepts.
  • Defining Value and its relationship with stakeholders.
  • Service relationships and co-creation of value.
  • Understanding Service Offerings and Products.
  • Balancing Outcomes, Value, Costs and Risks.
  • The 4 Dimensions of Service Management.
  • Organisations and People.
  • Information and Technology.
  • Partners and Suppliers.
  • Value Streams and Processes.
The ITIL4 Guiding Principles
  • Introduction to the Guiding Principles.
  • Understand and apply each of the 7 Guiding Principles.
ITIL4 Service Management Practices
  • Introducing the 3 areas of Practice.
  • Updates to key practices in ITIL4.
  • Incident Management.
  • Problem Management.
  • Change Control.
  • Service Request Management.
  • Service Level Management.
  • Service Desk.
  • Continual Improvement.
  • Overview of other updated practices in ITIL4.
The ITIL4 Service Value System (SVS)
  • Understanding the role of the Service Value System.
  • Elements of the ITIL4 SVS.
  • Guiding Principles.
  • Governance.
  • Service Value Chain.
  • Practices.
  • Continual Improvement.
  • Service Value Chain.
  • Understanding the Elements of the Service Value Chain.
  • Practices and their role in the Service Value Chain.
  • Using the Service Value Chain to identify and map Value Streams.

​Existing ITILv3 Foundation pass is essential as material common to ITILv3 and ITIL4 will not be covered again.

Proof of ITILv3 Foundation qualification may be required in order to ensure minimum levels of knowledge and appropriateness of audience. Delegates that obtained their qualification prior to the ITIL 2011 revision are strongly recommended to attend the full ITIL4 Foundation course.

Pre-course work required

Prior preparation is expected in the form of revising from existing processes that are covered in ITILv3 Foundation material, revision guides, ITIL Foundation Handbook or other material. 

Revising the lifecycle per se is not required but understanding core concepts and revising the Incident, Problem, Event, Request Fulfilment, Change, Release and Deployment, Configuration, Knowledge, Service Level, Supplier, Service Catalogue, Information Security, Business Relationship and the CSI Approach is the minimum expectation.

More about the exam

ITIL4 Foundation examination [PeopleCert]  (N.B. There is no specific ITILv3 - ITIL4 Foundation Bridge exam).

1 hour, 40 questions, 26 correct answers (65%) are required in order to pass.

This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.
Exam Fee

About the Lead Trainer

Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.