ITIL®4 Specialist: Sustainability in Digital & IT

Achieving sustainability in your organisation by understanding how IT can support the journey towards it.

"Sustainability - Achieving our goals now while not compromising the goals of future generations". 

A key part of any organisation's mission now is working towards and then demonstrating sustainability to its shareholders, customers and the wider world. 

This course aims to help organisations in this aim by providing an insight into what sustainability is and how it might be delivered by understanding what it means to us, how IT impacts it and what can be done with digital and IT to achieve it.

Course Code
3 Days
Delivery Style
Course Type
Public or Private
Max Delegates
Available as Nutshell

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Purpose of this course

To provide delegates with insight and understanding into sustainability and what it means to organisations in the IT and digital space. The course follows the prescribed syllabus leading to the examination 'ITIL4 Specialist: Sustainability in Digital and IT and attendance is a pre-requisite for taking the exam.

Who is this course for

Delegates that are interested in learning more about what it means to be a sustainable organisation and what IT's role is, positively and negatively, in the journey.

Benefits for your organisation

- Staff that can understand and contribute towards sustainability initiatives in the organisation
- Greater awareness and engagement in one of the biggest challenges facing organisations today

Benefits for you as an individual

- Greater insight into what it means to be sustainable and how to support the organisation in this goal.
- The qualification in ITIL4 Specialist: Sustainability in Digital and IT on passing the exam.

Key Concepts of Sustainability

Concepts, including
UN sustainability goals
Challenges and Goals of sustainability
Solutions to support sustainability
Key ITSM concepts for sustainability

What is the sustainability vision?

Sustainability in the organisation's vision
UN SDGs and Compact
Triple bottom line
Integrating sustainability into the vision and strategy
Establish digital and IT in delivering this vision
Digital carbon footprint, Digital poverty, E-waste management
Digital capability and sustainability management

Where are we now?

Performing a materiality assessment
Assessing sustainability risk
Due diligence in sustainability contexts
Stakeholder Engagement
Role of standards and regulations in sustainability

Where do we want to be?

Understanding sustainability Return on Investment
Defining sustainability objectives
Planning for sustainability
Designing sustainable products and services
Creating a sustainable business model
The sustainable ecosystem

How do we get there?

The sustainability strategy
Services, the service economy and sustainability
Service offerings, digital and IT services
Role of technology in achieving sustainability
Values and culture

Take action

Realising the plan
Using different approaches to address Volatility, Uncertainty,
Complexity and Ambiguity
Ongoing activities in sustainability
ITSM Practices and sustainability

Did we get there?

Measuring sustainability
Defining sustainability metrics and key performance indicators
Addressing environmental and financial aspects

How do we keep the momentum going?

Staying the journey to sustainability
Role of Innovation in achieving sustainability goals
Stakeholder engagement
Collaboration and sustainability


​​There are no formal pre-requisites but a knowledge of IT service management may be useful. 

ITIL Foundation is NOT required to take this course and the subsequent examination.

Pre-course work required

Reading proscribed elements of the 'ITIL4: Sustainability publication' to enable delegates to have a degree of readiness and familiarity with the material prior to starting the course. This will be provided prior to the course.

Overseas Delegates - Electronic books are provided within course fee, paper books maybe subject to additional charge, please ask at point of booking.

More about the exam

ITIL4 Specialist: Sustainability in Digital and IT

Coursework requirement: 4 assignments undertaken during the course. Pass mark must be reached before the qualification can be awarded.

Exam requirement: 60 Minute Multiple-Choice, 35 questions. Pass mark is 23/35 or approx. 65%. Exams are online-only, to be taken after the course has been completed.

This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.


Regardless of if your training is face to face or virtual PeopleCert exams are available exclusively online. They will be proctored live online using their Exam Shield software. You can find additional information regarding PeopleCert's online exam requirements here, including installing Exam Shield on their website.

To book your exam, you will be sent an exam voucher before your course from which you will be directed to go to PeopleCert's website and book your preferred time and day.

Please be aware that if you are on a face to face course in Worcester you will not be able to do your exam from our facility, sorry for any inconvenience this causes.