ITIL® Service Lifecycle - Managing Across the Lifecycle

Ready to take ITIL further? Get your ITIL Expert Qualification...
Overview

This is the final step in attaining an ITIL® Expert qualification. To achieve this examination you will need a broad understanding of the Service Lifecycle gained from the Intermediate modules.

You need a minimum of 17 ITIL® credits to be eligible to sit the MALC examination.

 

This is the final step in attaining an ITIL Expert qualification.  To achieve this examination you will need a broad understanding of the Service Lifecycle gained from the Intermediate modules.

 

Course Code
ITL35MAL
Duration
5 Days
Delivery Style
Classroom
Course Type
Public or Private
Max Delegates
12
Special Instructions
Photographic ID is required to sit the examination (please see below )
Available as Nutshell
No

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  • Date02 Dec 2019
  • VenueWorcester
  • Cost£1,665
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  • Date22 Jun 2020
  • VenueWorcester
  • Cost£1,665
  • AvailabilityAvailable
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The above prices include an exam fee of £170.00

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Purpose of this course

It is important, as an ITIL Expert, to understand how all of the phases within the ITIL framework impact on each other. MALC ties up all the phases of the lifecycle and allows experts to effectively manage a service from the time when that service is required, through to design, to the point at which it goes live.

Before finally thinking how to make it better.

Who is this course for

You must have 17+ credits attained from previous modules and the ITIL Foundation. MALC brings together the full essence of Lifecycle approaches to Service Management and consolidates the knowledge gained across the qualification scheme.

You will learn how to
  • Demonstrate and understanding of the core principles that underpin ITIL
  • Manage the phases and processes as a whole lifecycle rather than in isolation
  • Measure and demonstrate the value of implementing the lifecycle concept
  • Deliver services across the lifecycle
  • Organise for transitioning services
  • Carry-out toolset selection using best practice techniques
Benefits for your organisation

Having ITIL Experts within an organisation will increase the quality and value of any service and the productivity of their staff.  They will be able to demonstrate a high level of understanding and competency in service delivery across the lifecycle in any situation.

Benefits for you as an individual

You will learn about how the lifecycle approach can be used in order to manage services from inception to retirement and integrate processes to maximum effect.

If successful, you will obtain a widely recognised qualification - ITIL Expert.

Introduction
  • Lifecycle Positioning and Transition
  • Looks at the relationship between Business and IT
Management of Strategic Change
  • Challenges and risks
  • Planning and defining scope
  • Budgeting and costing
  • Resource Planning
  • Quality and control
  • Customer Liaison
  • Termination of projects
Risk Management
  • How to identify risks
  • Risk evaluation
  • Risk control
  • Service provider risks
  • How to overcome risks with corrective actions
  • Contract and design risks
  • Operational and market risks
Managing the Planning and Implementation of IT Service Management
  • Activities associated during Plan, Do, Check, Act
  • How to successfully plan, organise, direct, control and evaluate
  • Policy Resistance
  • Effective communication
Understanding Organisational Challenges
  • How to deal challenges organisational structure and transition
  • Addressing confidentiality, integrity and availability of information
  • Addressing a balance in Service Operations
Service Assessment
  • Understand the value of measuring, monitoring and reporting
  • Service Portfolio Assessment across the whole Lifecycle
  • Business Perspective Improvement Model
Financial Management
  • How Financial Management contributes to the Service Lifecycle Operation
  • Basic principles of Service Economics
Technology and Implementation Considerations
  • Technology implementation as part of implementing service management process capabilities
  • Special technology functions and features related to Service Offerings and Agreement practices
Prerequisites

Delegates must already have 17 credits accrued from the rest of the ITIL courses before attending this course.

Pre-course work required

28 hours of pre-course preparation is required, along with some evening work during the course.

More about the exam

Duration: 90 minutes

Day Taken: Final day of course

Exam Type: 8 complex multiple choice questions (closed book)

Pass Rate: 70% - 28/40

 

Additional Information:
Photographic ID is required to sit the exam, ideally a Passport or Driving License.

Exam results will come directly to you from PEOPLECERT.
 

Exam Fee
£170.00

About the Lead Trainer

Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.