ITIL® Service Capability - Release, Control & Validation
Capability modules focus on the design and day-to-day management of ITIL® processes and practices.
(5 days, 4 points towards ITIL® Expert qualification).
Changes must be managed into the live environment with minimal, or no disruptions to the infrastructure. This Release, Control & Validation module focuses on management aspects of this phase, which involves the Change, Release, Evaluation and Testing processes within the service.
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The Release, Control and Validation module studies how to design, operate, measure and demonstrate value. Ultimately showing how they may be used to enhance the quality of IT service provision within an organisation.
Anyone in the following IT professions and areas:
IT Operations Manager
or Security Manager.
The list is for guidance only, and choices will depend on your career goals and objectives.
- Appreciate the principles, goals and purpose of the Service Transition phase of the ITIL service framework.
- Apply the Change management process
- Utilise the Service Asset and Configuration management process
- Use the Knowledge management process
- Implement the Testing, Validation and evaluation processes
- Organise transition services
- Carry-out toolset selection using best practice techniques
Levels of understanding and competency in transitioning services will be maximised ensuring change is delivered successfully.
Demonstrate the ability to contribute to and deliver services in the operation arena with this course.
The importance of Release, Control & Validation (RCV) in the context of the Service Lifecycle
How to develop an effective Service Transition strategy
Looks at the Service Transition phase in relation to the RCV process
How to implement change with minimal modifications
Covers the activities, processes and techniques and how to achieve successful Service Transition
Explores the key metrics to measure success
Understand the business value of SACM
How to support the execution of SACM using a Configuration Management System (CMS)
Covers the day-to-day activities of configuration management
Understand the value of SVT
Identifies the policies that can support in the execution of SVT
How to build quality service deliverables through the use of test levels and models
Understand how services are released into production to enable effective use of services
How to plan, schedule and control releases
Looks at the main activities in relation to RCV
How to handle and deal with service requests
Identifies the differences between request fulfillment and incident management
Evaluate services against target performance in the context of change
Understand the business value of knowledge management
Know what an effective knowledge management strategy should look like
Explores the key steps of effective data and information management
Determining what are the key roles for executing each stage
Covering all roles including: Change Management, Service Asset and Configuration Management, Release and Deployment Management and Request fulfillment and Change Evaluation
Technology implementation as part of implementing service management
Special technology functions and features related to RCV practices
Identifies good practices with service design
Delegates must already hold the ITIL Foundation Certificate in IT Service Management, gained from the ITIL Foundation course or the v2 Foundation conversion course.
21 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Operation publication.
Duration: 90 minutes
Day Taken: Final day of course
Exam Type: 8 complex multiple choice questions (closed book)
Pass Rate: 70% - 28/40
Photographic ID is required to sit the exam, ideally a Passport or Driving License.
Exam results will come directly to you from PEOPLECERT.