ITIL® Service Capability - Release, Control & Validation

Ready to deploy changes to a live service? Learn Release, Control and Validation...
Overview

Capability modules focus on the design and day-to-day management of ITIL® processes and practices.
(5 days, 4 points towards ITIL® Expert qualification).

 

Changes must be managed into the live environment with minimal, or no disruptions to the infrastructure. This Release, Control & Validation module focuses on management aspects of this phase, which involves the Change, Release, Evaluation and Testing processes within the service.

Course Code
ITL35RCV
Duration
5 Days
Delivery Style
Classroom
Course Type
Public or Private

Book your place

  • Date
  • Venue
  • Cost
  • Availability
  •  
  • 16 Oct 2017
  • VenueWorcester
  • Cost£1,460
  • AvailabilityAvailable
  • Book Now
  • 23 Apr 2018
  • VenueWorcester
  • Cost£1,460
  • AvailabilityAvailable
  • Book Now

The above prices include an exam fee of £165.00

Purpose of this course

The Release, Control and Validation module studies how to design, operate, measure and demonstrate value.  Ultimately showing how they may be used to enhance the quality of IT service provision within an organisation.

Who is this course for

Anyone in the following IT professions and areas:

Release Manager

Security Administrator

IT Operations Manager

Database Administrator

or Security Manager.

 

The list is for guidance only, and choices will depend on your career goals and objectives.

You will learn how to

Appreciate the principles, goals and purpose of the Service Transition phase of the ITIL service framework.

Apply the Change management process

Utilise the Service Asset and Configuration management process

Use the Knowledge management process

Implement the Testing, Validation and evaluation processes

Organise transition services

Carry-out toolset selection using best practice techniques

Benefits for your organisation

Levels of understanding and competency in transitioning services will be maximised ensuring change is delivered successfully.

 

Benefits for you as an individual

Demonstrate the ability to contribute to and deliver services in the operation arena with this course.

 

Introduction

The importance of Release, Control & Validation (RCV) in the context of the Service Lifecycle
How to develop an effective Service Transition strategy
Looks at the Service Transition phase in relation to the RCV process

Change Management

How to implement change with minimal modifications
Covers the activities, processes and techniques and how to achieve successful Service Transition
Explores the key metrics to measure success

Service Asset and Configuration Management (SACM)

Understand the business value of SACM
How to support the execution of SACM using a Configuration Management System (CMS)
Covers the day-to-day activities of configuration management

Service Validation and Testing (SVT)

Understand the value of SVT
Identifies the policies that can support in the execution of SVT
How to build quality service deliverables through the use of test levels and models

Release and Deployment Management

Understand how services are released into production to enable effective use of services
How to plan, schedule and control releases
Looks at the main activities in relation to RCV

Request Fulfillment and Change Evaluation

How to handle and deal with service requests
Identifies the differences between request fulfillment and incident management
Evaluate services against target performance in the context of change

Knowledge Management

Understand the business value of knowledge management
Know what an effective knowledge management strategy should look like
Explores the key steps of effective data and information management

Roles and Responsibilities

Determining what are the key roles for executing each stage
Covering all roles including: Change Management, Service Asset and Configuration Management, Release and Deployment Management and Request fulfillment and Change Evaluation

Technology and Implementation Considerations

Technology implementation as part of implementing service management
Special technology functions and features related to RCV practices
Identifies good practices with service design

Prerequisites

Delegates must already hold the ITIL Foundation Certificate in IT Service Management, gained from the ITIL Foundation course or the v2 Foundation conversion course.

Pre-course work required

21 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Operation publication.

More about the exam

Duration: 90 minutes

Day Taken: Final day of course

Exam Type: 8 complex multiple choice questions (closed book)

Pass Rate: 70% - 28/40


Additonal Information:

Photographic ID is required to sit the exam, ideally a Passport or Driving License.

Exam results will come directly to you from PEOPLECERT.
 

About the Lead Trainer

Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.