ITIL® Foundation Certificate in IT Service Management

Need to know ITIL, but don’t know where to begin? Start by getting your Foundation Certificate to prepare you for your next ITIL steps…

This course is a great starting point for those looking to begin their journey with ITSM and ITIL® and achieve their first industry recognised qualification in this area. It takes delegates through the fundamentals of the lifecycle, processes and terminology of ITSM (3 days, 2 points towards ITIL® Expert qualification). 

Course Code
3 Days
Delivery Style
Course Type
Public or Private
Max Delegates
Special Instructions
Photographic ID is required to sit the examination (please see below)
Available as Nutshell

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Purpose of this course

This is a general awareness course on the ITIL Framework. It focuses on knowledge and comprehension to provide a good grounding of the key concepts, processes and terminology. It will run through all the Service Lifecycle processes and explain how they interrelate with one another.

Who is this course for

Suitable for IT professionals involved in the delivery of business-focused IT services and anyone wishing to gain a formal ITIL qualification.

You will learn how to
  • Discover how to deliver the ITIL framework
  • Identify common language and ideas embedded in the framework
  • Explore a broad overview of the ITIL key concepts and processes
  • Recognise the benefits Service Management and ITIL can bring to an organisation
  • Prepare yourself for further ITIL training
  • Achieve 2 credits towards ITIL Expert Qualification
Benefits for your organisation

Employees within a company will possess a recognised and sought after qualification. This course will allow for employees to participate more effectively in organisations implementing  or planning on using the ITIL framework.

Benefits for you as an individual

Grasp a comprehensive understanding of the ITIL best practices and achieve a highly recognised qualification that can bring delegates a step closer to ITIL Expert Level.

ITIL Foundation Certificate in IT Service Management
  • Course Notes
  • Course Structure
  • ITIL Fundamentals
ITIL Foundation Service Operations
  • Understanding Operations
  • Goals, Objectives and Value
  • Principles
  • Concepts
  • Functions
  • Processes
ITIL Foundation Service Transition
  • Understanding Transition
  • Goals, Objectives and Value
  • Concepts
  • Processes
ITIL Foundation Service Design
  • Understanding Design
  • Goals, Objectives and Value
  • Concepts
  • Processes
ITIL Foundation Service Strategy
  • Understanding Strategy
  • Goals, Objectives and Value
  • Concepts
  • Processes
ITIL Foundation Continual Service Improvement
  • Understanding CSI
  • Goals and Objectives
  • Concepts
  • Processes

No formal entry requirements for the course or examination, but it is assumed that all delegates will have a basic level of IT literacy.

Pre-course work required

Pre-course reading is required.

More about the exam

Duration: 1 hour

Day Taken: End of day 3

Exam Type: 40 multiple choice questions

Pass Rate: 65% - 26/40


Additional information:

Photographic ID is required to sit the exam, ideally a Passport or Driving License.

Exam results will come directly to you from PEOPLECERT.

This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.
Exam Fee

About the Lead Trainer

Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.