ITIL4® Specialist - High Velocity IT

Learn how service management best practice can work with emerging practices like Lean, DevOps and Agile to enable digital transformation in your organisation
Overview

High Velocity IT puts service management into the heart of digital transformation.
This course is for organisations that are practising service management, or want to, but need to integrate it with DevOps, Leans, Agile and other new, or new to ITIL, approaches.

Course Code
ITIL43HVIT
Duration
3 Days
Delivery Style
Classroom
Course Type
Public or Private
Max Delegates
12
Available as Nutshell
No

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Purpose of this course

To provide insight into how ITIL4 supports business value creation in a lean, agile organisation and can be integrated with ITIL4's value-stream driven approach to creating and delivering IT services. Application of the course material can aid any organisation in streamlining and improving their operational capability.

Who is this course for

Delegates involved in the design and development of digital services and who work in fast-paced environments who need to integrate value stream driven approaches with agile working practices.

You will learn how to
  • Apply ITIL4 Concepts in support of digitally transformed services.
  • Understand the role of a variety of practices in delivering and maintaining services to the digital organisation.
  • Recognise and apply principles from the Service Management Dimensions in the High Velocity IT context.
  • Prepare for the ITIL4 Specialist - High Velocity IT exam.
Benefits for your organisation

Increase ROI from staff by receiving services that are being optimised and service delivery practices that are value focused and cost-effective, through the application of the concepts within the course.

Benefits for you as an individual

Be able to apply industry recognised and valued service management principles in the scope of High Velocity IT and contribute to the value creation within the organisation.
Achieve an industry recognised and respected qualification in IT Service Management.

The Digital Enterprise
  • Digital enterprise concepts.
  • Requirements for becoming a digital enterprise.
  • Objectives of a digital enterprise.
ITIL and the Digital Product Lifecycle
 
The Digital Product Lifecycle and
  • The 4 Dimensions of Service Management.
  • The Service Value System.
  • The Service Value Chain.
High Velocity IT Concepts
  • Agile, DevOps and Lean.
  • Safety Culture.
  • Toyota Kata.
  • Service-dominant logic.
  • Design Thinking.
Digital Products and Managing Value
 
Understand how value is created through fast development

Understand practices that support fast development
  • Portfolio Management.
  • Relationship Management.
  • Business Analysis.
  • Validation and Testing.
  • Deployment.
  • Software development management.
Understand practices that support resilient operations
  • Availability Management.
  • Capacity and Performance Management.
  • Service Continuity Management.
  • Problem Management.
  • Event Management.
  • Infrastructure Management.
Understand how practices support co-creation of value
 
Understand how practices support assured conformance
Prerequisites

Delegates must have obtained a PASS in the ITIL4 Foundation certificate prior to attending this course.
Prior experience in an IT service delivery organisation may be advantageous but is not a requirement.​

Pre-course work required

Pre-course reading based on the ITIL4 Specialist - High Velocity IT publication.

More about the exam

PeopleCert Exam: ITIL4 Specialist - High Velocity IT.
90 Minutes, 40 questions, Objective Test Questions [multiple choice, 1 correct answer].
Pass mark: 28/40 or 70%.

If taken as online proctored exam there is an additional £25 fee payable per exam