ITIL®4 Specialist - Create, Deliver and Support (CDS)

Learn how to create services and assure continual value co-creation using the latest ITSM framework, as well as Agile and Lean delivery principles.

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology to make them a reality and the practices that contribute towards the delivery.

Using ITIL4 principles and practices service delivery can be be aligned with demand for value from the customer, resources can be best utilised and techniques, such as Shift Left, leveraged to increase capability throughout the organisation.

Course Code
3 Days
Delivery Style
Course Type
Public or Private
Max Delegates
Available as Nutshell

Book your virtual training

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  • Date24 May 2022
  • VenueWorcester
  • Cost£1,296
  • AvailabilityAvailable
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  • Date05 Sep 2022
  • VenueVirtual Classroom Learning
  • Cost£1,296
  • AvailabilityAvailable
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Purpose of this course

To provide insight into how ITIL4 supports business value creation through a lean, value-stream driven approach to creating and delivering IT services. Application of the course material can aid any organisation in streamlining and improving their operational capability.

Who is this course for

Delegates involved in the design, development, transitioning and operation of services would all benefit from this course's integrated, value stream driven approach to creating and delivering value through services.

You will learn how to
  • Apply the Service Value System in support of delivering services.
  • Understand the role of a variety of practices in delivering services to the organisation.
  • Recognise and apply principles from the Service Management Dimensions in the Create, Deliver and Support context.
  • Prepare for the ITIL4 Specialist - Create, Deliver and Support exam.
Benefits for your organisation

Increase ROI from staff by receiving services that are being optimised and service delivery practices that are value focused and cost-effective, through the application of the concepts within the course.

Benefits for you as an individual
  • Be able to apply industry recognised and valued service management principles in the scope of Create, Deliver and Support and contribute to the value creation within the organisation.
  • Achieve an industry recognised and respected qualification in IT Service Management.
Plan and build a service value stream to create, deliver and support
services considering:
  • Team building, culture and collaboration.
  • Customer-oriented focus.
  • Organisational structure.
  • Employee satisfaction.
  • Use of 'Shift Left' in service delivery and support.
  • Manage resources including workforce management and continual improvement.
  • Apply information and technology including AI and machine learning, information and workflow management and robotic process automation.
Use a value stream to design, develop and transition new services, including use of appropriate practices to support this:
  • Service Design.
  • Release Mgmt.
  • Deployment Mgmt.
  • Testing and Validation.
  • Change Control.
Use value streams to provide support for services including the use of appropriate practices to support this:
  • Service Desk.
  • Incident Mgmt.
  • Problem Mgmt.
  • Knowledge Mgmt.
  • Service Level Mgmt.
  • Monitoring and Event Mgmt.
Co-ordinate and prioritise work in order to deliver services including Backlog Mgmt.
Service acquisition and sourcing, including buy or build decisions and the application of SIAM.

Delegates must have obtained a PASS in the ITIL4 Foundation certificate prior to attending this course. Prior experience in an IT service delivery organisation may be advantageous but is not a requirement.

Pre-course work required

Pre-course reading based on the ITIL4 Specialist - Create, Deliver and Support publication.

Overseas Delegates - Electronic books are provided within course fee, paper books maybe subject to additional charge, please ask at point of booking.

More about the exam
  • PeopleCert Exam: ITIL4 Specialist - Create, Deliver and Support
  • 90 Minutes, 40 questions, Objective Test Questions [multiple choice, 1 correct answer]
  • Pass mark: 28/40 or 70%
This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.
Regardless of if your training is face to face or virtual PeopleCert exams are available exclusively online. They will be proctored live online using their Exam Shield software. You can find additional information regarding PeopleCert's online exam requirements here, including installing Exam Shield on their website.

To book your exam, you will be sent an exam voucher before your course from which you will be directed to go to PeopleCert's website and book your preferred time and day.

Please be aware that if you are on a face to face course in Worcester you will not be able to do your exam from our facility, sorry for any inconvenience this causes.