User Story Masterclass

Get to grips with User Stories in this hands-on workshop

User Stories have become a popular way of capturing user requirements. By focussing on user-centred functionality, this approach helps both developers and business people build product that their customers will love.

Course Code
1 Day
Delivery Style
Course Type
Public or Private
Max Delegates
Available as Nutshell

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Purpose of this course

User Stories look deceptively simple, but using them effectively takes more than just sitting down with a customer and a Post-It note. This course will arm you with a host of practical skills to write effective User Stories, set acceptance criteria against them and build them into a comprehensive, readily understandable map of functionality.

Who is this course for

This course will be of use to Product Owners, business analysts, development teams and end users – in fact anyone who is involved in creating product in an Agile environment.

You will learn how to
  • Deliver efficient and effective support in the Service Desk environment
  • Use best practice skills to deal effectively with a variety of situations
  • Identify customer needs and motivations
  • Handle difficult situations
  • Work in a Highly effective SD team
Benefits for your organisation

User Stories have become a recognised way of keeping products customer-focussed. They are particularly powerful when used in and iterative and incremental approach as they encourage the development of discrete chunks of functionality.

Benefits for you as an individual

User Stories are unusual, in that to write truly meaningful ones, a broad spectrum of individuals is necessary. Whether you're a developer, business analyst, tester, business stakeholder of potential user – having a good understanding of User Stories will help you towards your collect goal – building excellent product.

An introduction to stories
  • Why Use Stories?
  • How are Stories Different?
  • User stories & Product Vision
  • Understanding Epics
Creating a Holistic Product
  • Narrative Flow
  • User Story Mapping
  • Release Planning
Capturing User Stories
  • Working with Personas
  • Running Workshops
Qualities of User Stories
  • Card, Conversation, Confirmation
  • Who, What, Why
  • Using INVEST
Advanced Topics
  • Dealing with Non-Functional Requirements
  • Splitting User Stories
  • Writing Scenarios with Gherkin

A basic understanding of the software development lifecycle, whether Agile or Waterfall.