DASA DevOps Practitioner

Designed to provide the core education necessary to put DevOps into practice.

The key focus of DevOps Practitioner is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership and continuous improvement, are the necessary skills for a DevOps environment.

Course Code
2 Days
Delivery Style
Course Type
Public or Private
Max Delegates
Available as Nutshell

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Purpose of this course

DevOps Practitioner is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps.

Who is this course for

The DevOps Practitioner Qualification is primarily aimed at:

Individuals involved in IT development, IT operations or IT service management.

Individuals whose roles are touched by DevOps and continuous delivery, such as the following IT roles:

  • DevOps Engineers
  • Product Owners
  • Integration Specialists
  • Operations Managers
  • Incident and Change Managers
  • System Administrators
  • Network Administrators
  • Business Managers
  • Automation Architects
  • Enterprise Architects
You will learn how to
  • Explain the importance of DevOps culture and the aspects that can influence it.
  • Explain why courage, teambuilding, leadership and continuous improvement are required in a DevOps environment.
  • Explain why courage is essential to enable trust, honesty and experimentation.
  • Identify and evaluate different types of behaviour in a DevOps environment.
  • Recognise the signals indicating impediments and/or team dysfunctions.
  • Describe how to form good DevOps teams and assess their maturity.
  • List the effects of happiness and motivation on team performance.
  • Identify how leaders encourage feedback and transparency.
  • Discuss the factors that leaders can influence to build trust.
  • Explain how and why leaders promote a "Safe to fail" environment.
  • Analyse value streams to improve throughput and flow.
  • Facilitate the tools for continuous improvement: structured problem-solving workshops, story mapping sessions, and retrospectives.
Benefits for your organisation

Up to 200 times faster software deployment, 30 times increased deployment frequency, and 60 times higher change success rates, organisations such as Netflix, Spotify and Facebook are revolutionising the IT game by successfully implementing DevOps principles. The data does not lie. You do not have to be a hot web company or a monster enterprise to be a DevOps leader. Companies, large or small, young or old, have made the transition and have the proof of success in their pockets.

Design Teams
  • Characteristics of a DevOps team
  • Skills of a DevOps team
  • Self-organisation and autonomy
  • Rules to consider when designing DevOps teams
Build Teams
  • Effects of Happiness and Motivation on Performance
  • Feedback
  • Creating high-performance teams
  • Governance within teams
  • Governance between multiple teams
  • Governance between organisation
  • DevOps contracts
Build Culture
  • Creating the right environment
  • Providing vision and purpose
  • Stimulating the right behaviour
  • Servant leadership: giving control
  • Servant leadership: supporting and inspiring
Create Purpose
  • Defining and aligning purpose
  • Purpose of having a purpose
  • Alignment versus autonomy
Be a Servant Leader
  • Give control to the team
  • Inspire and support the team
Focus on Success
  • Output versus outcome
  • Measuring and steering
Build Courage
  • The importance of courage
  • Courage in relationship with experimentation
  • Trust in relationship with courage
  • Resilience, be ready for the unexpected
  • Courage in relationship with leadership and feedback
  • Enabling courage at team level
  • Dealing with failure
Think Different
  • Courage day to day
  • Encourage critical thinking
  • Out of your comfort zone
  • Techniques to promote courageous behaviour
Aspects of value and managing expectations
  • The different aspects of value
  • Stakeholder management
  • Customer collaboration and using customer feedback
  • How to do prioritisation
Build Flow
  • Understanding the importance of flow
  • Using lean to optimise flow
  • Kaizen as a mind-set
  • Radical change versus Kaizen
  • Using Pull to optimise flow
Continuous Improvement Tools
  • Kaizen event
  • Value stream mapping
  • Visual management
  • Retrospective
  • Daily Stand-up
  • Five times why

Delegates must posess the DASA DevOps Fundamentals certificate. A basic familiarity with Agile, Scrum, Lean and ITSM principles is also beneficial.

Pre-course work required

There is no pre-course reading required.

More about the exam

The exam is not taken during the course, delegates will be sent a link and password to the online exam shortly after the course.

Passing score: 60%

Time limit: 45 minutes

Format: Multiple Choice and True/False

About the Lead Trainer

Our Agile ‘evangelist’ and Certified Scrum Trainer (CST), it’s safe to say that Howie lives and breathes an Agile life. Never to be seen without a pack of post it notes and a sharpie pen in his back pocket, Howie coaches and trains our customers by sharing his passion for more efficient ways of working.