Quanta Blogs

Value - two ITIL® questions to ask yourself

What's clear in ITIL® is that value is not always related to money - it's not always about providing the cheapest service.

When compiling a new IT service, always ask yourself 'What are we trying to achieve?' Think about the outcome you're trying to get to rather than the means by which it should be done.  A great example is 'we need a website so that we can sell online' is the wrong way to think about it. This declaration is focusing on the means and not the outcome.

Are you ready for Windows 10?

For anyone already using Windows 7 or 8, the eagerly-anticipated Windows 10 operating system will be free to download from 29th July. Why not get yourself up to scratch with this latest update from Microsoft?

 

Windows 10 course at Quanta

 

PRINCE2 Agile® - the wait is over!

We are proud to announce that from the end of September, we will be running PRINCE2 Agile courses. Due to popular demand, AXELOS has put together a syllabus which includes all the responsiveness and flexibility of Agile combined with the structure and control of PRINCE2.

 

Get your exam results in less than a week!

Back in January, we announced that the time to wait for ITIL® exam results is now four working days or fewer. We're adding many more exams to this list which means that if you're in search of a certification, you'll get your result within a week of sitting the exam.

The limitations of ILM and CMI courses

There is no arguing that ILM (Institute of Leadership and Management) and CMI (Chartered Management Institute) courses are a good thing.  Over 750,000 managers have taken an ILM qualification in the past 10 years and employers say 93% of managers perform better at work after an ILM qualification. Likewise 78% of employers agree that CMI qualifications provide quality assurance for customers and that the benefits outweigh the time, money and effort invested in obtaining them. I’d also like to point out though that 73.6% of statistics are made up on the spot – as is that figure probably!

Training done well - the four Ds

In terms of training, with 20 years under my belt, I'm a veteran. Over the years, I've probably made all the mistakes that training novices are likely to make. That doesn't mean that I know all there is to know about training, a day in which nothing new is learned is a day wasted! 

Updates to Visual Studio courses

As the user becomes more discerning in this fast-moving technological world, delivering a seamless and quick user experience remains at the centre of all application development. As a result, we have updated two of our Visual Studio courses to accommodate this evolving landscape.

Training done well - delivery is the tip of the iceberg

In a LinkedIn training group I frequent, I often see posts looking something like: "I'm holding a workshop on communications plz share your plans". Did I say a post? More like 'a heading without further content' is a more accurate description.

Nonetheless, the irony of demonstrating an inability to communicate effectively (no details of intended audience, session objectives, addressed problem) nor the utter cheek of soliciting complete strangers to perform design effort for them, posts like this occur quite frequently.

The challenges of embedding a coaching culture

I've come across many companies embarking on an in-house coaching programme with the assumption that it'll be straight-forward; train up a number of coaches, let your employees know it’s available, then expect to see results… but not quite!

 

Negotiation: what's your alternative?

We've all been in that testing situation when negotiating a car insurance renewal, buying a new car, or even negotiating the terms of a job offer. The outcome of a situation will often depend on your preparation and what you're willing to lose or gain.

 

New Windows server overview courses

We have two new courses to add to our Windows 2012 Server repertoire. Each course lasts 5 days and gives you all the necessary information you need to configure, manage and maintain your Windows Server 2012 network.

The new courses we've added are:

What we've got here is a failure to communicate

Language is in many ways, probably humanity’s greatest invention. And yet, in many ways, it's also completely useless. Consider this, the Oxford dictionary definition of the word ‘irony’.

Irony

/ˈʌɪrəni/