In recent years, the 'IT help desk' has undergone a shift in meaning thanks to its new name, the 'IT service desk'. It was deemed that if it's known as a 'help desk' then staff would only call it when they needed help or when something was wrong. A service desk can in fact deal with anything from the need to install Adobe Reader, setting up a new user, to dealing with an exploded computer, all the way through to how to update a formula on Excel.
We currently offer three basic approaches to Agile working: Scrum, DSDM and PRINCE2 Agile® – what’s the difference?
Despite Agile methodologies proving to be effective in organisations around the world, there are still companies who are nervous of adopting an Agile approach. Often, senior management perceive there to be a lack of control in Agile methodologies. Once you know Agile, you’ll understand that this is incorrect – Agile methods should give you far more control than using a non-Agile approach.
What's clear in ITIL® is that value is not always related to money - it's not always about providing the cheapest service.
When compiling a new IT service, always ask yourself 'What are we trying to achieve?' Think about the outcome you're trying to get to rather than the means by which it should be done. A great example is 'we need a website so that we can sell online' is the wrong way to think about it. This declaration is focusing on the means and not the outcome.
For anyone already using Windows 7 or 8, the eagerly-anticipated Windows 10 operating system will be free to download from 29th July. Why not get yourself up to scratch with this latest update from Microsoft?
Windows 10 course at Quanta
We are proud to announce that from the end of September, we will be running PRINCE2 Agile courses. Due to popular demand, AXELOS has put together a syllabus which includes all the responsiveness and flexibility of Agile combined with the structure and control of PRINCE2.
Back in January, we announced that the time to wait for ITIL® exam results is now four working days or fewer. We're adding many more exams to this list which means that if you're in search of a certification, you'll get your result within a week of sitting the exam.
There is no arguing that ILM (Institute of Leadership and Management) and CMI (Chartered Management Institute) courses are a good thing. Over 750,000 managers have taken an ILM qualification in the past 10 years and employers say 93% of managers perform better at work after an ILM qualification. Likewise 78% of employers agree that CMI qualifications provide quality assurance for customers and that the benefits outweigh the time, money and effort invested in obtaining them. I’d also like to point out though that 73.6% of statistics are made up on the spot – as is that figure probably!
DSDM (AgilePM) is that little-known British-born sibling of Agile, making up just 1% of worldwide Agile use, don't discount it just yet, it has many aspects to shout about. If your team is looking to move from a traditional project management style to Agile, AgilePM might just be the answer.
Once you've completed ITIL® Foundation Certificate and gained two points, no doubt you'll be looking towards the next level of intermediate modules.
In terms of training, with 20 years under my belt, I'm a veteran. Over the years, I've probably made all the mistakes that training novices are likely to make. That doesn't mean that I know all there is to know about training, a day in which nothing new is learned is a day wasted!
Regardless do you actually listen? If you do, are you actually being told the truth by your employees? Or if they said what they really think would it be career suicide in just 3 short seconds?
As the user becomes more discerning in this fast-moving technological world, delivering a seamless and quick user experience remains at the centre of all application development. As a result, we have updated two of our Visual Studio courses to accommodate this evolving landscape.
In a LinkedIn training group I frequent, I often see posts looking something like: "I'm holding a workshop on communications plz share your plans". Did I say a post? More like 'a heading without further content' is a more accurate description.
Nonetheless, the irony of demonstrating an inability to communicate effectively (no details of intended audience, session objectives, addressed problem) nor the utter cheek of soliciting complete strangers to perform design effort for them, posts like this occur quite frequently.
I've come across many companies embarking on an in-house coaching programme with the assumption that it'll be straight-forward; train up a number of coaches, let your employees know it’s available, then expect to see results… but not quite!
We've all been in that testing situation when negotiating a car insurance renewal, buying a new car, or even negotiating the terms of a job offer. The outcome of a situation will often depend on your preparation and what you're willing to lose or gain.
Individuals, small businesses and large corporations who have used Quanta Training since 1991. Here are some names you’ll recognise:
Our Trainers like to share their knowledge and sometimes they’ll even have a blog ramble. You might find some nuggets of useful info here.
On a recent PRINCE® course of mine, one of my delegates asked me about the Project Plan. He wanted to know if this document was the same as the Blueprint document he used at his work.
One the biggest killers of projects and business is the HiPPO- Highest Paid Persons Opinion. This is something that our business has witnessed over the last 30 years across many different companies in different industries and sizes.
Brilliant! You’ve made the decision to study and achieve a qualification in PRINCE®. There are many reasons why you might want to take a qualification – and that’s a subject for another blog article (let me know if you’d like to see that one!).
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