What about the Government Digital Service (GDS) and their advice? Is this useful for us at a local authority level?
Sure, the GDS Design Principles were originally formulated with central government in mind, but they contain good advice for any enterprise.
The 18 Service Standards suggested by the Government Design Service (GDS) are a sound set of principles that span a whole host of ideas, from Agility to user experience and from DevOps to redundancy planning. Yes they were written for central government but, with a little tweaking you could apply them to any organisation.
Absolutely, Agile is a user focussed approach that accelerates learning and implementation. In many ways, most channel shift products are ripe for an Agile approach.
It may sound obvious, but the key to a successful channel shift project is to create digital service alternatives that users actually prefer to use. Ultimately it’s all about creating an excellent user experience and the best way to achieve this is to start where it ends – with the user.
It's time to start the New Year as you mean to go on. Make sure you and your teams have the knowledge and skills to make 2017 a success.
ITSM isn't Formula One. In ITSM you can make reliable services fast, but you can't always make fast services reliable...
"ITSM isn't Formula One. In ITSM you can make reliable services fast, but you can't always make fast services reliable..."
I’ve always known that the relationship between management, control and customer satisfaction is sometimes difficult. It hasn’t always been clear to organisations that you can have one without neglecting the other and, in fact, it’s not one or the other, but which order should we tackle them in. After all, ITSM should ideally help us to deliver all of the above but doesn’t always manage it.
'I'm not sure if it matters if you are a supply chain supervisor, a project manager, a military commander or a technical team leader, I think this course, more than any other I have done, reinforces the values and strengths you need to be a great leader in whatever field you choose.'
IT Support Manager, Reed Elsevier Technology Services
We all know as a coach our role is to create awareness and enable our coachees to see new options without being prescriptive or leading. So why is it so hard to bite our tongue and hold onto our ‘advice’ when coaching?
I have trained many managers and budding coaches where the common question is always the same – ‘How do I stop giving them advice?’ Understanding this in a logical way seems easy, they can all tell me why it’s important the client comes up with their own way but demonstrating this through practice seems to be a lot harder.
We have done it again! We have won The Award for Service Leavers Training Company of the Year at the Nationwide Resettlement Awards 2016.
Pathfinder magazine hosted a fabulous black tie evening at Hotel Football to celebrate all things Service Leavers resettlement. We met inspiring Service Leavers who have achieved incredible things in their civilian lives and witnessed the impressive support networks that help them get there.
We are sharing great insights from Chistopher Lowden, Government Services Program Manager at Boeing Defence UK on the importance of professional external Leadership training and the the strengths of learning through doing.
Chris says "Now I work for a big corporate company Boeing, who run their own proprietary leadership and management training courses "which are great" but this little "Gem" run by Quanta will compliment anything and probably everyhting else out there..."
I found you can sign up for a free 1 month trial of Windows Azure this week and was impressed with its ease of use. You have to enter a credit / debit card and be careful not to let your trial over run. The phone support was very good - I got a call back within 1 hour after I raised an issue and the support staff assured me (azured me?) that when the trial period ends Microsoft will not charge me unless I explicitly opt in to a paid scheme. If I don't opt in they said they will keep my set up / data for a period afterwards in case I want to change my mind.
We are extremely proud to announce that Quanta has won The Award for Service Leavers Training Company of the Year at the Nationwide Resettlement Awards 2015.
We have been recognised for the high quality training and service we provide to Service Leavers who are starting their journey of leaving the armed forces and resettling back into civilian life.
Questions I am commonly asked include, ‘When are you going to finally get round to sorting out the patch of damp in the hallway?’, ‘Why do you keep buying 10% fat mince when you know I don’t like it?’ and ‘What rubbish have you bought off eBay now?’
In work, however, in my capacity as a project management trainer I am often asked why in PRINCE2, there is little focus on personnel management issues.
The problem with IT security is in the name: traditionally it focussed too much on technology, concerning itself with controls and mechanisms, forgetting the very reason behind it: safeguarding organisational assets. The net result being disproportional protection measures: either safeguarding every asset which bore a high cost, or insufficient protection failing to save valuable assets - their value only realised once a security incident occurred.
Within traditional project management, we're all familiar with the time-cost-quality diagram. Let's consider that we want to build a stadium; the features are fixed and agreed on at the start. Let's consider for example that we'd like a stadium with 20,000 seats. It's the time and cost which no matter how well they're estimated will be the variables; there might well be a delay in delivery of concrete which is likely to extend the duration of the project or the price of steel has suddenly gone up which will increase the project's cost.