Quanta Blogs

Lean Six Sigma - Control Phase

Cool – job done, time for a nice cuppa and a relaxing break before moving on to the next project….. “NOooooo”, I hear you scream – “we’re not done yet!”  And quite right too – although unfortunately, it is far to often the case that once a project (especially a Continual Improvement Project) hands over its deliverables/output, it is forgotten by all, bar the poor souls left floundering in its aftermath. You’re absolutely correct - there is a lot more yet to be done.

Exchange 2013 Marches On! Part 2

Always On

The new model, of course, offers high availability and client load balancing, with a simplified approach, but also improves cross-version interoperability.

Exchange 2013 offers faster failover times for databases, and even has a built-in monitoring and managed availability solution to provide a ‘self-healing’ feature that automatically recovers from failures.

As well as protecting from failure, the  load-balancing offer more flexibility without increasing costs, and  storage costs are also reduced by allowing the use of larger, less expensive disks

Exchange 2013 Marches On!

Exchange 2013 continues to improve business-class email, calendar, and contact information that can be delivered on your PC, phone, and browser. For systems administrators there are some great improvements behind the scenes …

In a series of 2 blogs I will be taking you through some of these improvements, so let's get started!

Lean Six Sigma - Improve Phase

Right, we know where we want to be and we understand where we are now and why we aren’t there yet – So, time to make things better  (wahaay, I hear you say !!). This is the IMPROVE phase of the DMAIC cycle, and is where we start looking at identifying ways in which we can remove or mitigate those ‘root causes’ we established during the Analyse step.

A Man Named Jack

This is a tale of Blinkered Jack
Been here for years, he knows the crack
"Documentation? No need!" he will sneer
Taps his temple, smiling: "it's all up here".

Intimate with all systems is Blinkered Jack
He'll rush in to fix things, got knowledge and the knack
No time to explain the procedure, too busy basking in the fame
Nobody quite knows what to do if it happens again.

Lean Six Sigma - Analyse Phase

Right, here we are at step 3 – Analyse.  Hopefully, by this stage we have clearly identified and defined the four voices and their requirements, and also established clear and pertinent measurement metrics and systems – which have allowed us to derive a comprehensive picture of the ‘current’ (what is happening now) situation.

So what exactly does make a good leader?

Leadership is one of the most discussed topics in the world today, every week a new book and a new theory comes along. Trying to establish an ideal model of effective leadership from all of this thinking and research is nigh on impossible.

ITIL: Beyond the Service desk...What's it all about?

“There are a number of misconceptions and preconceptions surrounding ITIL and IT Service Management. “It’s bureaucratic”, “It’s just about the service desk”, “Aren’t we doing all of that already?”, “We tried that at my last place and it didn’t work there.” These are just some of the things that get said regarding ITIL.

Lean Six Sigma -Measure Phase

This second phase of the DMAIC method - MEASURE - is all about using facts and data to understand how the process works, in order to define the problem more effectively. This will have the effect of giving us a detailed and accurate snapshot of the current situation.

Lean Six Sigma - Define Phase

Right, now you’ve decided to initiate a Lean Six Sigma improvement project, the next question is ‘so where do I start?’  The first step in the DMAIC method is known as the Define phase and the lack of commitment and time spent here is the reason many improvement initiatives are doomed to fail from the start. The Define phase is all about identifying and describing the reasons for the change (the problem/opportunity) – it’s background, history and potential benefits.

Lean Six Sigma

Well, finally! APMG have at last committed themselves to the frequently proven and increasingly popular concept that is Lean Six Sigma (LSS). They have launched the first in the series of courses and certifications, the Yellow Belt, and the next level, Green Belt, is expected imminently. The complete set of Belts (certifications) will be added to their Portfolio over the coming year or so.

How TED can help your Personal Development

How would you fancy being taught computing by Bill Gates? Cooking by Jamie Oliver? Having a one to one with Bill Clinton or Bono?

How about learning directly from some of the world’s highest academic authorities; professors at Cambridge or Harvard? And all for free?

If you were to come on one of Quanta’s Management Development courses in the future you will certainly be shown a video during the course. Whatever the topic the video will have inevitably been taken from ted.com.