Quanta Blogs

The ITIL Service Lifecycle

ITIL introduces us to the Service Lifecycle, 5 modules:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Under these 5 modules sit 26 processes, the below diagram illustrates these and where they and the modules fit within the Service Lifecycle:

ITIL Lifecycle

So what is ITIL?

ITIL or the Information Technology Infrastructure Library, are a range of official publications from AXELOS in the United Kingdom.  ITIL has emerged as one of the worlds most widely accepted approach to the management and delivery of IT Services. It has been developed in recognition of organisations' growing dependency on IT in order to satisfy their corporate aims and meet their business needs.

Welcome to the Quanta Blog!

Quanta BlogIt is hard to know what to say in the first post such as this one.  Trying to come up with a witty and imaginative title has obviously failed.  So I think we will start with the why.  Why have we launched a blog?

From listening to what our customers say the one thing that stands out is the fact that people love the feel of Quanta, the quality of the whole experience.  From booking, through to arrival and Marion's warm welcome and then the trainers themselves.

Restoring a SharePoint library

We recently had a need to restore a SharePoint library from the backup, which was a great opportunity to try out the granular restore features of SharePoint 2010 for real.

The first challenge concerned the nature of our backup. We run a daily backup of the full farm but this didn't meet our current need - there was no way I was restoring the whole farm just to fix a developer's minor mishap and the farm backup does not provide an option to drill-down all the way to list and library level.