Ok, so we aren’t actually advocating throttling our suppliers here, but there are definitely times when getting all of our vendors to do what we need, when we need it, in order to deliver end-to-end IT services can be ‘challenging’.
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The ITIL framework is changing. The last major update, ITILv3, was way back in 2007 (OK, there was the 2011 revision, but adding a couple of processes, removing a couple and tidying up the books isn't exactly a MAJOR revision).