Quanta blog posts by Marcus White-Bower in January 2020

Who would have guessed that an old family film would help to illustrate service management principles? We take a look at how ITIL®4 can provide value for those of you making chicken pies out there.

Our lead ITIL® trainer, Adam White-Bower, kindly sat down with us to answer any questions that ITIL4 novices may have. He also explains that it doesn’t matter if you’re already on board with the ITIL way of thinking - the latest iteration will make the difference in your services.

For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

“What’s urgent is rarely important, what’s important is rarely urgent.” Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!