Quanta blog posts by Marcus White-Bower in January 2020
Back to Basics: the 7 ITIL®4 Guiding Principles
For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.
Time Management - The hardest frog to swallow
“What’s urgent is rarely important, what’s important is rarely urgent.”
Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!