Quanta blog posts by Marcus White-Bower in January 2020

An Expert Talks ITIL®4 - Q&A

Our lead ITIL® trainer, Adam White-Bower, kindly sat down with us to answer any questions that ITIL4 novices may have. He also explains that it doesn’t matter if you’re already on board with the ITIL way of thinking - the latest iteration will make the difference in your services.

Back to Basics: the 7 ITIL®4 Guiding Principles

For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

Time Management - The hardest frog to swallow

“What’s urgent is rarely important, what’s important is rarely urgent.” Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!  

NATS Case Study - Apollo 13

Quanta Training recently worked with NATS to deliver a large‐scale Apollo 13 simulation game day. Five games were played at the same time at one site, with over 60 members of their Service Operation team participating.