Quanta blog posts by Robin Williams in December 2018

ITIL4: The wait is finally over...

The ITIL framework is changing. The last major update, ITILv3, was way back in 2007 (OK, there was the 2011 revision, but adding a couple of processes, removing a couple and tidying up the books isn't exactly a MAJOR revision). A lot has changed in the workplace and technology since then, so the update was highly anticipated. ITIL4 promises to focus on making business and IT functions work...