Quanta Blogs

The VeriSM Authors' Intro

If you're completely new to VeriSM, take a listen to a 2 minute intro from the very authors themselves, and if you want to know more, Quanta's Adam White-Bower is the very first APMG International accreditated trainer to take you through your options. Learn more.

Video link: https://youtu.be/vAmLKZk3IiU

 

 

VeriSM – Service Management thinking is changing into the future

2017 was a frustrating year for me in ITSM. ITIL, in its current form, has been around for 10 years (the 2011 revision warmed it up a little, but wasn’t exactly been a big change, let’s face it) and that’s a long time in IT terms. Don’t get me wrong, I don’t think that ITIL has suddenly become irrelevant (it hasn’t) or that IT has somehow changed out of all recognition. BUT there have been big changes in approach throughout service delivery and we’re still waiting for ITIL to catch up.

GDPR for Techies

 

Over the last 6 months as I’ve been delivering various technical courses one question keeps being thrown at me:

Quanta Trainers

The majority of our training is developed and delivered by our own in-house team of trainers. This allows us to be incredibly flexible in our offering (see our blog about tailoring courses to your need) and enables us to ensure that the training that you are getting has great content and is delivered effectively.

APM Chartered Status update blog post

As usual, we’ve been incredibly busy here in the run up to Christmas and the New Year.

As one of the many things we’ve been doing in what promises to be an exciting 2018, we’ve been actively involved in the consultation process contributing towards the development of the Association of Project Managers’ (APM) new Chartered Standard for project professionals.

Tailoring to your need

How often, when shopping for perhaps a laptop or a piece of furniture, do you find the perfect product straight off the shelf? The same can be said of training – often when choosing a course to skill up your team, you look at the off the shelf options and think… my team know half of that course and half of that course… wouldn’t it be perfect if we could combine the two courses into one, relevant and cost effective course?

ITSM and Universities – what I’ve been thinking about lately…..

IT Service Management has never been more important to the higher and further education sector than it is now. Everybody has the technology, Bring Your Own Device (BYOD) is here and isn’t going away anytime soon. ‘New and Shiny’ will get you so far but I don’t think it’s the differentiator it once was. My experience with universities over the last couple of years has led me to the conclusion that it’s the service provided and the effectiveness and efficiency with which it is provided that is going to be key moving forwards.

Training Days

Training Days are what we call the “credit” system that we have developed following feedback from our customers. Buying in bulk allows us to offer tiered discounts to our customers with an average saving of over 20% on our standard pricing. It allows you to lock down your training budget and create a 12 month training plan which is flexible and cost effective.

Real World Examples

At Quanta, we believe that training should not be straight out of a textbook or staring blankly at a PowerPoint presentation. The majority of our trainers have real world experience of living and breathing the product that they are training. Our trainers are not just trainers – they also do a lot of consultative work with our customers and so have been heavily involved in applying their knowledge to live environments. It is not uncommon to see Howie sit in a scrum stand-up with one of our customers or to see Jason working with a customer to migrate to Office 365.

Pre Course Work and Exam(s) included

Quanta are here to make your training journey as enjoyable and slick as possible. For many of our courses, we have dedicated courses setup in our online Moodle Platform, Quanta Learn, which contains past exam papers, quizzes and useful resources specific to the course you are attending. Asking delegates to do this learning before the course enables us to make the course as consultative and engaging as we can – the trainer can spend more time exploring and discussing ideas rather than simply reading through a textbook in front of a class of delegates.

Free Post Course Support

How many times have you sat on a course, a lecture or a seminar and then gone back to work and found that you have forgotten to take a note of that point which the trainer made on the 2nd day of the course which was vital to a project you are working on? Or, where you have started implementing a new methodology but have hit a stumbling point and you need some advice on how to overcome the hurdle?

Hat-trick for Quanta

A half-second pause preceded an enormous roar when the Worcester based Quanta Forces Training Team realised they had won the Service Leavers’ Training Company of the Year award for the third year in a row. 

On-Site Kit Delivery and Setup

Here at Quanta, we believe that technical training should be practical – we teach people how to put their skills to use in the Real World rather than just to pass an exam. In light of this, each delegate has their own workstation for the course that they can tinker with as they please (within reason!). Within this sandbox environment, delegates can try out the things that they want to do in a live environment safe in the knowledge that any problems encountered can be addressed by the trainer.

PRINCE2 and the Combat Estimate

The PRINCE2 methodology and its purpose in giving structure to projects is well-documented.  And, of course, having processes to follow, documentation templates to make use of and a clear list of roles and responsibilities that need to be fulfilled is all incredibly useful stuff.

But this will only get you so far.

Easy Parking and Super Food!

“Training Perks”, we hear you cry. You WON’T be disappointed!

To start with – location. Our Worcester Training Centre is tucked away in the heart of Worcester next to the River Severn, the Swan Theatre and Worcester Racecourse. Not only is it beautiful here, but we are surrounded by lots of public car parks which are a 1-3 minute walk to our front door. Furthermore – there is easy train access with Foregate Street just a 5 minute walk away with trains to Birmingham, London, Reading and Oxford.