Apollo 13

Houston we have a problem…

87 hours from home. Your spacecraft is slowly dying! You have a serious problem, unless you and the ground support staff start working as a team to solve it, people will die. But remember, time is running out.  And fast. Welcome to the Apollo 13 – an ITSM case experience.

Are you Struggling to implement ITIL or another IT Service management methodology?

Don’t worry – you are not alone.  Many of our customers struggle when adopting ITIL.  Often, their personnel are well trained with heaps of experience but they just can’t seem to get ITIL to work for them.

As one of our ThirdBrain™ Simulations, Apollo 13 helps to narrow the gap between knowledge and behaviour which is often the only thing standing between a company and successful ITIL adoption.

Experience the Thrilling Reality

Delegates taking part in an Apollo 13 Simulation take on the responsibilities of Mission Control in Houston. Their mission: bring the crippled spacecraft and its crew safely home.  Through the skillful facilitation of one of our ThirdBrain™ Facilitators (who are also ITSM subject matter experts) the team will experience all of the problems that actually arose during the real Apollo 13 Mission.  They will see and feel firsthand the consequences of people, process and technology upon the quality, cost, customer satisfaction and overall business result.

The mission is broken into four phases.  Each phase is designed to be analogous a phase of an IT solution.  Within each phase delegates will:

• Design or improve a process
• Apply the process
• Report on their success – or failures – and reflect on the performance with aid of one of our ThirdBrain™ Facilitators
• Make decisions on what to improve in the following round

Did you save Apollo 13?

A post-mission briefing will discuss the successes and failures the team experienced, identifying if there was any room for improvement in the way you and your mission control colleagues co-operated. During the discussion the following areas will be considered:

• Determining the root cause of failure
• Recommending a service improvement plan
• Working proactively to prevent future accidents
• Adopted approach to the simulation
• Reflection on the team process & solving process errors
• Transferring the learning experience to daily practice

Learning Objectives

After experiencing Apollo 13 – an ITSM case experience delegates will have:

• A first hand understanding of the ITSM theory
• Learnt how ITSM processes are used in other environments
• Understood the interdependency of processes & their impact on business continuity
• Learnt how good designs can improve the performance of the service department
• Grasped how processes can be improved by designing and implementing as a team
• Practiced overcoming resistance to change in an organisation
• Understood the importance of running a successful awareness campaign
• Realised  the importance  of obtaining organisational commitment/buy-in

Knowledge+

Apollo 13 is also available in our ground-breaking Knowledge+ format which combines the benefits of a Simulation with a deeper and more rounded appreciation of the following methodologies:

• ITIL
• COBIT

For more information visit our Knowledge+ page.

Not quite what you are looking for?

We understand that every company has its own unique requirements. If you feel that the concept of a Simulation is right for you but have something slightly different in mind you may wish to consider one of our Tailored Simulations.

See how Apollo 13 has helped others

You can now book on Appollo 13 as part of our public training schedule, find out more here...