Withdrawal of ITIL® V2 Qualifications - FAQs

It is unlikely that OGC will extend the withdrawal schedule so candidates should ensure they are booking courses especially where course attendance is mandatory within the v2 to v3 Bridging schemes and also scheduling their examinations before the examinations cease to be available. 

Yes - ITIL v2 qualifications will continue to hold value and remain recognised within the industry. Your v2 certification will be relevant to any organisation using ITIL as the fundamental concepts remain applicable. 

Yes – v2 qualifications provide credits within the ITIL v3 Scheme and could help you to work towards ITIL v3 Expert.

• A maximum of 12 v2 credits can be used towards ITIL V3 Expert Level via the Practitioner Bridge Route;
• A maximum of 17 v2 credits can be used towards ITIL V3 Expert Level via the Manager Bridge Route; 
• A minimum of 17 credits are needed to be eligible for the Managing Across the Lifecycle course and examination.

As already mentioned ITIL v2 qualifications remain relevant and can also provide credits within the v3 scheme so you should proceed with your ITIL v2 course(s) and examination(s) if you require knowledge of the core ITIL processes.

Yes - you can update your ITIL v2 qualification through the ITIL v3 Bridging options whilst they remain available.

• v2 Foundation to v3 Foundation via the v3 Foundation Bridge (available until December 2010). Accredited course attendance is mandatory for this examination. The v2-v3 Foundation Bridge examination consists of 20 multiple choice questions. The pass mark for this examination is 65% (13/20) and the exam duration is 30 minutes.
• v2 Managers Certificate to v3 Expert level via the v3 Managers Bridge (available until 20th June 2011). Accredited course attendance for this examination is mandatory, and the credits earned through the Service Manager Certificate can only be used in this bridging route. The v3 Manager Bridge examination consists of 20 scenario-based, complex multiple choice questions. The pass mark for this examination is 80% (16/20) and the exam duration is 90 minutes.
• v2 Practitioner to v3 Expert. If you have a minimum of 12 credits from v2 certifications (Practitioner and Foundation) you can achieve V3 Expert by completing the v3 Managers Bridge course and successfully passing the exam (available until June 2011) and then attending the v3 ITIL Managing Across the Lifecycle course and successfully passing the exam which is a 90 minute complex multiple choice to achieve v3 Expert, 

You can complete a balanced selection of accredited v3 Service Capability or Service Lifecycle modules and successfully pass the module exam(s) to attain 17 or more credits

Or

You can obtain additional credits by achieving additional v2 Practitioner certifications to attain 12 or more credits (under the v2 Scheme requirements, so long as the certifications remain publicly available) in order to become eligible for the v3 Managers Bridge Certificate

You will also need to attend the v3 Managing Across the Lifecycle course through an accredited training provider and successfully pass the exam.
Depending on how many credits you hold you may have time to complete further training and examinations before the withdrawal of Practitioner in December 2010 to achieve the prerequisite 12 credits.