ITIL® Service Capability - Release, Control & Validation

Ready to deploy changes to a live service? Learn Release, Control and Validation...
Overview

Changes must be managed into the live environment with minimal, or no disruptions to the infrastructure. This Release, Control & Validation module focuses on management aspects of this phase, which involves the Change, Release, Evaluation and Testing processes within the service

 

This course gives you 4 credits towards the ITIL expert qualification.

Course code
ITL35RCV
Duration
5 days
Delivery style
Classroom
Course type
Public or Private
Exam Fee Included: the above prices include an exam fee of £146.00
PLEASE NOTE: Photographic ID is required to sit the examination (please see below)
Purpose of this course

The Release, Control and Validation module studies how to design, operate, measure and demonstrate value.  Ultimately showing how they may be used to enhance the quality of IT service provision within an organisation.

Who is this course for

Anyone in the following IT professions and areas;

Release Manager

Security Administrator

IT Operations Manager

Database Administrator

or Security Manager.

 

The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits to your organisation

Levels of understanding and competency in transitioning services will be maximised ensuring change is delivered successfully.

 

Benefits to you as an individual

Demonstrate the ability to contribute to and deliver services in the operation arena with this course.

 

Prerequisites

Delegates must already hold the ITIL Foundation Certificate in IT Service Management, gained from the ITIL Foundation course or the v2 Foundation conversion course.

You will learn how to
  • Appreciate the principles, goals and purpose of the Service Transition phase of the ITIL service framework.
  • Apply the Change management process
  • Utilise the Service Asset and Configuration management process
  • Use the Knowledge management process
  • Implement the Testing, Validation and evaluation processes
  • Organise transition services
  • Carry-out toolset selection using best practice techniques
Open quote

Quanta is a good training company to use for ITIL and related subjects. Adam (the trainer) definitely knows his subject and gets through the material at a good pace.

Close quote
Des Suckling
ITIL® Service Capability - Release, Control & Validation
Course content
Introduction
  • The importance of Release, Control & Validation (RCV) in the context of the Service Lifecycle
  • How to develop an effective Service Transition strategy
  • Looks at the Service Transition phase in relation to the RCV process
Change Management
  • How to implement change with minimal modifications
  • Covers the activities, processes and techniques and how to achieve successful Service Transition
  • Explores the key metrics to measure success
Service Asset and Configuration Management (SACM)
  • Understand the business value of SACM
  • How to support the execution of SACM using a Configuration Management System (CMS)
  • Covers the day-to-day activities of configuration management
Service Validation and Testing (SVT)
  • Understand the value of SVT
  • Identifies the policies that can support in the execution of SVT
  • How to build quality service deliverables through the use of test levels and models
Release and Deployment Management
  • Understand how services are released into production to enable effective use of services
  • How to plan, schedule and control releases
  • Looks at the main activities in relation to RCV
Request Fulfillment and Change Evaluation
  • How to handle and deal with service requests
  • Identifies the differences between request fulfillment and incident management
  • Evaluate services against target performance in the context of change
Knowledge Management
  • Understand the business value of knowledge management
  • Know what an effective knowledge management strategy should look like
  • Explores the key steps of effective data and information management
Roles and Responsibilities
  • Determining what are the key roles for executing each stage
  • Covering all roles including: Change Management, Service Asset and Configuration Management, Release and Deployment Management and Request fulfillment and Change Evaluation
Technology and Implementation Considerations
  • Technology implementation as part of implementing service management
  • Special technology functions and features related to RCV practices
  • Identifies good practices with service design
More about the exam

Duration: 90 minutes

Day Taken: Final day of course

Exam Type: 8 complex multiple choice questions (closed book)

Pass Rate: 70% - 28/40


Additonal Information:

Photographic ID is required to sit the exam, ideally a Passport or Driving License, other forms of acceptable ID can be found here.

Exam results will come directly to you from BCS, find out more about results timescales here.
 

Pre-course work required

21 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Operation publication.