ITIL® Service Capability - Release, Control & Validation

Correctly manage changes into the live working environment with a minimum of impact

Overview

Managing changes into the live environment is the purview of the Transition phase of the lifecycle. This Capability module focuses on the management aspects of this phase, which involves the Change, Release, Evaluation and Testing processes within the service lifecycle. This course gives you 3 credits towards the ITIL expert qualification.

Course code

ITL35RCV

Duration

5 days

Delivery style

Classroom

Course type

Public or Private

Exam Fee Included: the above prices include an exam fee of £110.00

PLEASE NOTE: Photographic ID is required to sit the examination (please see below)

Purpose of this course

The RCV course is all about gaining a deep understanding of Release, Control and Validation processes. How to design, operate, measure and demonstrate value. Ultimately showing how they may be used to enhance the quality of IT service provision within an organisation.

Who is this course for

Anyone in the following IT professions and areas; Release Manager; Security Administrator; IT Operations Manager; Database Administrator; or Security Manager.

The list is for guidance only, and choices will depend on your career goals and objectives.

Benefits to your organisation

The organisation will have an individual with a greater understanding of transitioning services and maximising the benefits of those services by successfully delivering change with the attendant operation benefits. They will be able to demonstrate a level of understanding and competency in transitioning services in any situation.

Benefits to you as an individual

You will learn about the Service Transition aspect of the extremely well recognised and used framework for delivering services in IT and non-IT areas. They will be able to demonstrate their ability to contribute to and deliver services in the operation arena.

Prerequisites

Delegates must already hold the ITIL Foundation Certificate in IT Service Management, gained from the ITIL Foundation course or the v2 Foundation conversion course.

You will learn how to

Appreciate the principles, goals and purpose of the Service Transition phase of the ITIL service framework.
Apply the Change management process
Utilise the Service Asset and Configuration management process
Use the Knowledge management process
Implement the Testing, Validation and evaluation processes
Organise transition services
Carry out toolset selection using best practice techniques

Good content, well covered and at the right pace.

Trevor Jones

ITIL® Service Lifecycle: Service Operation

Course content Show details

Introduction

The importance of RCV in the context of the Service Lifecycle.

Change Management

Service Asset and Configuration Management

Service Validation and Testing

Release and Deployment Management

Service Evaluation

Knowledge Management

RCV Roles and Responsibilities

Technology and Implementation Considerations

Technology implementation as part of implementation.
Special technology functions and features related to RCV practices.

More about the exam

On the final day of the course there is a complex multiple choice, closed book examination lasting 90 minutes. There are 8 questions and the pass mark is 28/40 or 70%.

Photographic ID is required to sit the exam, ideally a Passport or Driving License, other forms of acceptable ID can be found here.

Exam results will come directly to you from BCS, find out more about results timescales here.

Pre-course work required

It is strongly recommended that you complete at least 21 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications. Pre-course material will be sent 4-6 weeks before the course starts.

Alternative courses

Follow-on courses